Tag Archives Video

Paul Moore Olmstead

Video Collaboration for the Contact Centre of the Future

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The Atos Scientific Community, in its recent research paper; Ascent Journey 2016, considers the impact of combining video, multimedia and data on how people will interact on both a personal and organizational basis.

Until not all that long ago, to organize a night out with my friends we would typically phone each other. In the last decade or so we have shifted to email, SMS or WhatsApp – digital, either synchronous or asynchronous, but still one on one. A teenager today has never known that. They may be huge users of WhatsApp for chatting to each other, but when it comes time to really get something done, they can’t imagine doing it without their social network of choice. Collaboration just is their normal, natural, default way of doing things.

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Paul Albada Jelgersma

Watch this space: The power of moving pictures

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Atos - Watch this space: The power of moving picturesWhen I came home from holiday, I connected my HD video-camera to my computer and was able to publish my recordings to YouTube in just 1 click (publishing on YouTube was actually even easier than putting it to a DVD).

Last month when I wanted to replace the hard disk in my MacBook, I found more than one detailed video on the internet with perfect instructions how to do that. read more

Jordi Cuartero Esbri

From Broadcasting to Webcasting

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Another day late at the office… when you finish your long day at work, you jump on the train back home and start watching tonight’s match on your tablet. As the match goes on, you can see in real time all statistics, according to the preferences you select while watching. You receive an alert that a goal has been scored in another match and switch channels for a minute to see it. Such a nice performance deserves to be shared with your friends through your preferred social tool. It looks that one of them is at the stadium and has uploaded a video with all pre-match atmosphere.

Webcasting is becoming a common way to watch sports, news on economics and many other contents. All components are in the market for a revolution which is already happening around the treatment of video and metadata.

Although the media form is not new, technology has enabled the easy and affordable capture, edition and transmission of all sorts of video contents, anyone today can capture HD video with affordable devices, edit it easily and provide a basic access to all sorts of consumers through internet.

The merge with metadata and the evolutions of video patterns recognition is enabling a large amount of features for video based services. Broadcasters are sensible to this new world of possibilities, and are launching all sorts of services through as many channels as possible (internet TV, HbbTV, mobile devices, etc).

All these factors of video has opened the field of video based solutions to new actors: Telecom operators, large Internet platforms, small niche players on the internet… anyone with a certain customer reach can benefit for relatively affordable solutions to provide new services.

New challenges arise on the rights holding world, the traditional way of monetizing video contents together with advertising: it remains to be seen how major right holding entities will be able to manage the diffusion of contents through all platforms in this new scenario, and how the new actors will take their part of the cake.

IT Services providers need to be prepared to play their new role in this new ecosystem, adapting their traditional business to the new context, and building new offerings that can become competitive.