In a recent contact centre case study, SAP found that using SAP Real Time Offer Management (RTOM) with SAP CRM typically yielded 20% to 30% offer acceptance rates; more than ten times greater than the response gained without RTOM. In fact, using RTOM led to an overall increase of over 60% in contact centre offering read more
New technology is changing the way we access media content. At the same time, it makes it easier to capture and distribute self-generated content. Some of the main challenges media companies are already facing, and that will continue to evolve while generating, editing, delivering and monetizing their content are: - More information, different sources: User generated read more
My first exposure to interoperable systems. Roughly a decade ago when I was involved in the design of a new digital TV system that worked across many international and cultural boundaries I was invited to help make some decisions concerning the systems and software needed to deliver the TV signal and data into a customers’ read more
You may have heard about zero mail – I would now like to introduce you to the “Zero Network”. Unlike zero mail, the Zero Network is not an official Atos term; it’s my own invention (probably simultaneously coined by others too, I’m sure, but this is my claim to ownership!) For a long time I read more
What distinguishes an object, a person, an animal of another? What is the essence that gives entity to their nature, how are we able to feel it? These questions have been asked for centuries in Philosophy, perhaps the story that best illustrates this point took place in ancient Greece. In the Dialectic and Dialogues from read more
European Commissioner Neelie Kroes fears a great scarcity of app developers in the European ICT market. She has calculated that 700,000 jobs in the digital economy will be released the next few years. These are not only pure Apps developers, but are also adjoining functions as strategists, project managers, programmers, interactive designers, visual designers and read more
The excitement and intensity is growing for our team which will more than double in size from 150 to 330 between now and the London 2012 Opening Ceremony. It’s a huge privilege for me and all of the team to be at the heart of the Olympic and Paralympic Games and we’ll be doing everything read more
Almost everywhere in the press we can find articles about the introduction of electric vehicles in every part of the world. In many countries the first pilots have been started and the car manufacturers have brought the first EV models at the market. But all the existing activities are still looking for the right business read more
April 17th, 2012
Minh Le Uncategorized
Tap-tap&No-go By itself, the NFC technology is a promising technology that could bring a lot of convenience to mobile users by a single tap-and-go. However, numerous attempts to market this technology still remain tap-tap and… no-go. My quick web search results in the following facts and figures: – The first commercial NFC phone (Nokia 6231) read more
April 17th, 2012
Mike Smith Security
A dozen years ago (bear with me) I was involved in one of the dot-com boom start-ups using DRM (Digital Rights Management) technology to protect music and other digital content. It was a noble effort to protect information, but as we all know there has been somewhat of a battle in the music industry since read more
Today’s enterprise application landscapes are voluminous, complex and scattered. Over the past decades, new applications have been added to the landscape using the popular technology of that decade. Therefore, it can be that one organization has several applications built in Cobol, PL/1, Oracle Forms, PowerBuilder, Adabas/Natural, C, C++, Microsoft VB, Java or C#, and standard read more