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A Guide to Multi-Sided Markets in the Digital Era

Atos - A Guide to Multi-Sided Markets in the Digital EraFrom the invention of the Gutenberg printing press to the rise of the steam engine; the development of new technologies and trends has been instrumental in shaping the world’s businesses opportunities.

Today, the increasing sophistication of IT services – helped immeasurably by the adoption of cloud computing and explosion in data volumes – is just the latest technology to create new commercial models. In particular, we are now seeing a rise in multi-sided markets.

A New Way of Operating

Unlike the traditional, one-sided approach – in which an organisation serves one set of customers – a multi sided market comprises numerous groups of stakeholders within a single ecosystem, all with their own distinct agendas. Importantly, this model requires interdependence, with everyone involved playing a critical role. eBay is a good example, using its trading platform to connect one set … Continue reading ...

Connected Consumer – New shopping paradigms for the shopper of the 21st century

Atos - Connected Consumer New shopping paradigms for the shopper of the 21st centuryCan you imagine a product talking to you in the shop selling itself?  Or a prize for visiting 5 different shops  of the same brand in one month? Or viewing how a cloth fits on you with one click in a digital mirror? Or getting all the promotions for your shopping list/wish list in your smart watch with the concrete location when you are in a store? Or checking-out from your mobile without the need to interact with any person/device in a shop?

Stores have not evolved a lot since their introduction one century ago in 1916 when Piggly Wiggly store introduced self-service shopping. Today, stores are nicer, cleaner, better organized and with a huge diversity of products but the shopping process is more or less the same. Shoppers go inside the store, they get the goods they want, either … Continue reading ...

What kind of organization will you be working for in the future? part 4

Atos - What kind of organization will you be working for in future?In 2001, Futurist and Chief Engineer at Google, Ray Kurzweil, predicted we would see 20,000 years of technological change in the space of the next 100 – if anything that was an under-statement. Rapid progress, driven by the four disruptive pillars of cloud, big data, social media and mobile, is radically transforming how we live and work.

So, what will the organizations of the future look like as they are shaped by these technological forces?

We have reached the point where organizations cannot just focus on adopting new digital technologies to thrive in a competitive business landscape – successful organizations will be ones who have built their business model, networks, company culture and customer relationships along digital principles, all underpinned by trust.

Future workplace scenarios
Here I explore three potential future workplace scenarios depicted by PwC and how digital … Continue reading ...

Smartphones: Virtual Risk, Real World Consequences

Atos - Smartphones: Virtual Risk, Real World ConsequencesIn late 2014 Apple retained its title as the world’s most valuable brand, though this time with a new accolade: setting the record as the first company valued at $700bn.

This news came with very little surprise. The smartphone market is one of the most lucrative in the world – last year 1.2bn were sold. For want of a better word, people have become devoted to their iPhone, using it for numerous activities within their homes, studies and work.

And while this is good news for businesses like Apple, the smartphone is causing serious problems for enterprise security. With employees, from the C-Suite down, connecting any number of insecure devices to their organisation’s networks, downloading sensitive data outside of the formal business perimeter or uploading mission critical information to untested, unapproved cloud services—the risks are real and the … Continue reading ...

Two Speeds, One Business: Balancing Digital and Operational IT to Find New Value

 Atos - Two Speeds, One Business: Balancing Digital and Operational IT to Find New Value“If the rate of change on the outside exceeds the rate of change on the inside, the end is near.”

– Jack Welch, former CEO of General Electric

Business has changed, and so too must IT. Customers demand immediacy of service and greater levels of information access, employees want unprecedented flexibility and new ways of working and enterprises are no longer facing just their current competitors but a host of ‘born in the web’ start-ups.

With all these factors landing at the feet of the CIO, the IT department certainly has its work cut out. It is tasked with keeping the lights on while being agile enough to deliver projects in timeframes of days and weeks. Digital now requires the IT department to facilitate a continuous stream of innovation at a pace and agility ahead of customers’ needs in the … Continue reading ...